The success of organization is base on impact of conflict management and organization productivity, but goals or success can never be obtain without any assistance from organization. The project is aimed of showing the roles on impact of conflict management on organization production in the society and how conflict come into existence, its function and examine the factors that affect the impact of conflict management on organization, productivity in existence if the organization can improve their services in stimulating small business organization in Nigeria and locality. More importantly, this project showed us the procedure for establishing the impact of conflict management on organizational productivity and how it is operate, their employee and problem encounter by conflict management and how researcher (student) collect data, method of data analysis and how the data are used to accept or reject the hypothesis.
TABLE OF CONTENT
Table of contents v – vi
1.1 Background of the study 1 – 2
1.2 Statement of the problem 2
1.3 Objective of the study 2
1.4 Research questions 2
1.5 Statement of hypothesis 3
1.6 Significance of the study 3
1.7 Scope of the study 3
1.8 Limitations of the study 3 – 4
1.9 Historical background of case study 4
1.10 Definition of terms 4 – 6
- Introduction 7
- Theoretical framework 7 – 15
- Introduction 16
- Research design 16
- The study population 16
- Sampling method and sample size 16 – 18
- Sources of data 18
- Method of data analysis 18
Presentation and Analysis of Data
- Data presentation and analysis of data 19
- Discussion of findings 19 – 24
Summary, Conclusion, and Recommendation
5.1 Summary of the study 25
5.2 Conclusion 25
5.3 Recommendations 25 – 26
5.4 Suggestion for further research 26
Appendix 27 – 28
1.1 BACKGROUND OF THE STUDY
The relationship and interaction between employer in work environment no matter how cordial and friendly sometime produce grievance, dispute and misunderstanding all of which can be termed industrial conflict. Conflict between union and management also manifest in various ways as Kern (1964) point out that the strike is most common and visible expression of conflict in an organization.
However, conflict with the employer may also take the form of peaceful bargaining and grievance handling Boycotts, Pelvic action, restriction, output sabotage, absenteeism or personal turnover.
Generally, industrial conflict, whatever meaning and interpretation one may give to it constitutes one of the major problems in any organization because of the destructor affect and the unpredictable consequences.
This is why well define and agreed upon machinery should be establish for their location, settlement and eliminating, so as to attain and maintain peace and harmony in organization.
Furthermore, conflict is more than just a mere disagreement base and differing view and options. It is more than just healthy competition. These is something negative about the term “conflict” which suggest that is unproductive at least even destructive.
Although we can choose our friend and acquaintance and even escape from out family group and occasion we can usually stuck with the people that work with. A group which is happy with its selves shares common characteristics and goals and it member enjoy a feeling warmth and belonging. However, almost everyone meets conflicts at sometimes at work, whether on a one or group to group bases.
Moreover, conflict as a general term is universal phenomenon and it is as old as man himself, conflict can be found in nation or international relation, student authority relation within an extended family circled, commercial and industrial relation among spouses and within a union, strike which is one of most costly and pronounced aspect of industrial conflict, as existed for well over two hundred years age, and for nearly that long, labour/management dispute have interest analysis of various discipline and theoretical orientation industrial conflict storms from divergent and opposing interest of the employer and employee.
Conflict manifest its self as a result of the struggle for the division of sharing of the cake, in industry or organization generally, but their certain conflict which have nothing to do with this economy problem.
This could be referred too as conflict of interest a clash of value. These are conflict that should not be ignored since they can develop and to promote other conflict which have being dormant conflict may manifest themselves because of the different standard of the actors in the industrial set up.
1.2 STATEMENT OF THE PROBLEM
As earlier said and the beginning of this project that we can choose our friend and acquaintances and even escape from our family group on occasion, we are usually stuck with the people that we work with a group which is happy with itself share common characteristics and goals and its member enjoy a feeling of what belonging, however, almost every one meet conflict at some at work, whether one to one or group to group bases. These are some of the problem which researches intended to study and find answer to.
1.3 OBJECTIVES OF THE STUDY
The objectives of embarking on the strategies involved in a conflict resolution in a business organization is to achieve his goals. The aims and objective of strategies involves in a conflict management play a vital roles in the production process of an organization.
The aim and objective of the study is design to achieve the following:
- To examine what normally head to conflict in an organization
- To suggest solution to the problem that brings about conflict in organization
- To determine what could lead to worker satisfaction in an organization
- To determine how to use this strategies so as to arrive at the company goal and profitability.
1.4 RESEARCH QUESTIONS
- Does conflict management has significant impact on organization productivity?
- Is there any relationship between conflicts and productivity in an organization?
- Is there benefit from conflict management?
- Is there any need for trade union in conflict management?
1.5 STATEMENT OF HYPOTHESES
Ho: There is no significant relationship between conflict management and organization productivity.
Hi: There is significant relationship between conflict management and organization productivity.
1.6 SIGNIFICANCE OF THE STUDY
The result of the study will provide the bases for developing ways of reducing conflict. It will help to bring the employee problem to the higher management.
It helps the manager or organization or organization to know the importance of management, which brings about effective relation between, employers and employee in an organization.
It will be useful for researchers who intended to carry out research on conflict management.
It will help to settle the compliant and dissatisfaction of employee in actual practice, it will help the management to whom the research work is carried out to identify ways of conflict management in an organization.
1.7 SCOPE OF THE STUDY
These research work is based on strategic involves in conflict management in an organization.
The scope of the research work center its attention on the area of organization and strategies involve in their management such as importance objective, problem and suggested solution.
In any carrying out of the study, we also look at the various causes of conflict, effect and the effect of conflict management strategies are review in other to give the study theoretical group upon which the whole study will base on.
1.8 LIMITATION OF THE STUDY
The main constraint encounter during the course of this study was how to get the branches visited when the manager and staff will be less busy to attend to main on getting to the company manager was found to have gone on official assignment, thereby calling for another appointment date, time and financial constraint the factor did not permit a large scope and more comprehensive could be visited for more on additional information. Also, relevant confidential record which should have helped the research work could not disclose.
1.9 HISTORICAL BACKGROUND OF ANIMAL CARE SERVICES KONSULT NIGERIA LIMITED.
Animal care was established in 1979 and incorporated in Nigeria in February 1981 by a visionary and dynamic professional Dr. Olatunde Agbato, a veterinary surgeon, master of Business Administration degree holder, and a member of US poultry assumed the post of the president while his wife Mrs. Olufunmilayo Agbato, Egg Association, a graduate of Poultry Management from Harper Adams Agricultural College, Newport, England (Now Harper Adams Agricultural University) assumed the post of executive director and recuited other top management officers. As at August 15, 2009, there were 120 workers in an organization.
The incentives giving to the workers are inform of cash reward in relation to sales volume and profit margin of the company creates of eggs and chickens are also subsidizes for junior staff and insurance policies is given to all level of management.
The personnel department is concerned with the resolution of any dispute arising from the organization with some other top officers in the organization.
Today, the company with branches all over the country is one of the largest operators within the livestock sector of Nigeria agricultural industry with investment in poultry, aquaculture, commercial, feed milling, procurement and distribution of veterinary medicaments (Allopathic and Herbal), vaccines, poultry cages and also providing extension services in poultry and fish husbandry, disease diagnosis and control. It is also aimed at meeting a high percentage of local demand for animal feeds.
1.10 DEFINITION OF TERMS
Strategies: Strategies can be defined as the adoption of a course of action or the use of resources to attain competitive objective. Strategies can also be seen as a key link between what an organization want to achieve (its objectives) and the policies (course of action / programmed of action) adopted to guide it activities.
Conflict: Conflict can seen to originate in the individual right of the single employees on the collective bargaining of workers as trade union. Conflicts are also resultant affect of the contradictable appropriation of the surplus value created in the course of production process.
Business: Business can be defined as the total of those activities that have their main purpose of creation, main tenancies and extension of a concern which continue to exist because it earns profit or other benefit or money. Business is also the sum total of all activities involve in the production and distribution of all goods and services for the wages of an entrepreneur.
Management: Management is defined as the process of getting things done through other people management also is a process that involves planning, organizing, co-ordinating, motivating and controlling resources before the stated objectives can be achieved.
Organization: Organization refers to the formal grouping of people with a common set of objectives who’s activities are coordinated with a view to achieving specific goals. Organization involves the coordination of six bases resources of men or women material, method, machines, money and market.
Collective Bargaining: Collective Bargaining is the process by which wages and other conditions of employment are determined by negotiation between an employer on a group of employers or an industry and the employees or their union officials etc. The International Labour Organization (ILO) convention (1998) defines collective bargaining as a voluntary negotiation between employer or employers organizations and workers organizations with a view to the regulating the terms and conditions of employment by collective bargaining.
Mission: These can be defined as the fundamental purpose of an organization or the reason for organization existence. A mission tells you product or services offers to the society. It tells us what an organization does in other to achieve his vision.