THE IMPACT OF TRAINING AND DEVELOPMENT ON EMPLOYEES PRODUCTIVITIES (A CASE STUDY OF PIPELINES AND PRODUCTS MARKETING COMPANY A SUBSIDIARY OF NNPC SAGAMU)

ABSTRACT

The paper discusses the effects of training on employee productivity. This paper provides a review of the current evidence of such a relationship and offers suggestions for further investigation. An extensive review of the literature in terms of research findings from studies that have been trying to measure  and understand the impact that individual HR practices like training have on employee productivity across various sectors. The focal point of our review is on training practices and employee productivity and their relationship. In conclusion, we can say that taken as a whole, the research findings are varied. Some studies have found a positive association, some negative and some no association whatsoever. The paper concludes with directions for future research by applying different level of analysis on exploring the impact of training practices on employee productivity. Our comparison and analysis suggest that there definitely exist a relation between these two but the impact and effect of training practices on employee productivity varies for different industry.

 

Keywords-Training; Employee Productivity

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TABLE OF CONTENT

Title Page                                                                                                                    i

Certification                                                                                                                ii

Dedication                                                                                                                  iii

Acknowledgement                                                                                                      iv

Table of content                                                                                                          v

Abstract                                                                                                                      vi

 

Chapter One

  • Introduction 1

1.1       Background of the study                                                                                2

1.2       Statement of the problem                                                                               3

1.3       Objectives of the study                                                                                   3

1.4       Research question                                                                                           4

1.5       Statement of Hypothesis                                                                                4

1.6       Significance of the Study                                                                               4

1.7       Scope of the Study                                                                                         5

1.8       Limitation of Study                                                                                        5

1.9       Historical Background                                                                                    5

1.10     Definition of Term                                                                                          7

 

Chapter Two

2.0       Literature Review                                                                                           9

2.1       Contribution of training and development organization

effectives and productivities                                                                          9

2.2       Training and Development Needs                                                                  12

2.3       Theoretical Frame Work Identifying Training Needs                         13

2.4       Analyzing Productivities Problem                                                                  13

  •      Evaluation of Training                                                                                    13

 

 

Chapter Three

3.0       Research Methodology                                                                                   16

3.1        Research Design                                                                                            16

3.2       The Studies Population                                                                                   17

3.3       Sampling Method and Sample Size                                                                17

3.4       Data Collections Instrument                                                                           18

3.5       Method of Data Analysis                                                                               19

 

Chapter Four

4.0       Presentation and Analysis of Data                                                                 20

4.1       Data Presentation and Analysis of Responses                                                20

4.2       Discussion of Findings                                                                                   20

 

Chapter Five

5.1       Summary of the study                                                                                                26

5.2       Conclusion                                                                                                      26

5.3       Recommendation                                                                                            26

5.4       Suggestion for the Further Studies                                                                 28

Bibliography                                                                                                   29                    Appendix I                                                                                                      30

Appendix II                                                                                                    31

 

 

 


 

CHAPTER ONE

INTRODUCTION

1.1     Background of the Study

Training and development of a personnel has grown from single nature to a dynamic and challenging function. Thus, it is required to a dynamic personnel match up to the different tasks and responsibility from time to time. Training a continuous process and  a means by which we adjust to life. “An employee employed usually possess skill than required, thus, need to train and retrain to keep abreast of changes n our dynamic socio-economic environment.

Training and development is a continuous process, which must be able to forecast fairly, accurately the future need of an organization in term of personnel. The continuous process undergone by managers allows them to meet up the leadership has expected of them. Such process includes conference attendance of seminars, in house training programme and training programme offered by consultants in similar sector of the economic. Thus training is a catalyst that service as a mean of bringing about in the personnel behaviors.

In all industry and manpower training development was neglected. The pressure of increasing refinery facilities as a result if the growth of the economy.

The experiences of the limited available personnel in the industry by new companies were the obvious persons.

Personnel management has become important recently more than any other discipline in the world. This is because of the increasing awareness that management is the only vehicle by which one organization can achieve her goals efficiently and effectively.

In spite of the increasing settings, man continuous to play all important role since man makes machines and not officer way round. Man manages money, machines materials, methods and fellow men. Thus it is the most important asset to achieve a good organization.

Maslement and Huges (1971) observe that when a machine function importantly, it is either repaired or replaced. But when a person need up grading or retraining the personnel department usually provide it.

Normally it is expensive to training hired workers in both time and money, the personnel department must select the right employees  put them in the appropriate positions and keep them as satisfied company team members.

This is important because employees have their own goals, which are usually different from those of the organization. Such goals include self actualization, personnel satisfaction, increasing wages and salaries while that of an organization is principally maximum profit and other benefits.

The personnel management states that company must recognize the need to train all their staff in order to increase their skills and knowledge, also every staff will be allowed to required such skill and knowledge when necessary for the advertisement of the staff and company as a whole. First of all, it is the matter of promotion in which vacancies will be filled up, but employer who notes the must to response to training, technical ability, progress in any relevant professional examination and conduct in addition to length of service.

Manpower development operates on the provision of the personnel management statement and it’s a rule for all employees to attend a type of training on whereby a let training is done on the job.

Today, there an increasing needs to lay emphasis on training and development of staff on the Oil company or industry.

This is view of advanced technology takings its way in the industry, the increasing rate of fund will fully or negligently, propitiated organization. The general fraud economy recession (which calls for better staff development in terms in benefit to achieve a minimum, comfortable standard of living in Nigeria) and the following of personnel with unrelated basic education to the oil industry. Assuming that theoretically staff would, normally meet them minimum requirement of the refashion profession. If following that poor product on the job can only be attributed to inadequate training and manpower development programme.

 

 

 

  • Statement of the Problem                      

The statement of the problem i.e. the topic of the project, which is the impact of training and development on employee productivities are:

  • Financial constraints on part of management when the organization does not have money to train its workers or rather the management is willing but its workers or rather the management is willing but the amount in their account is too small for such course.
  • The type of training that should be given to the workers is another statement, some employees are supposed to travel for their training but some organization might just mix this up.
  • Lack of co-operation on the part of employer’s whom the organization is willing ling to train her employees and they think that, the training is waste of time on this parts, this can cause a set back the organization.

 

  • Objective of the Study

The following are the objective of the study

  1. To educate management on what more are the training problem of business organization.
  2. To examine the effect of the training and development on an organization manpower efficiently.
  • To states and enlighten the problem and prospect effecting employees productivities.
  1. To educate management student on the advantages and need for training.
  2. To make recommendation for future implementation of training and development programme.

 

 

 

 

 

  •          Research Questions

The question ask by the researcher are:

  • To what extent does training, employee’s development effect the workers as well as the company?
  • How do training and employer development affects the productivities of the company?
  • How do training and manpower effect the efficiency of the company?

 

  •         Statement of Hypotheses

The study is based on the opinion that there is no correlation between employee productivities and impact of training and development. To now decide on the correlation between does two variable (dependent and independent) and attempt would be made to look into the relationship between variable in the study using the questioner and some relevance journals related to the study.

Ho: There is no significance difference between employment productive and impact of training and development.

Ho:  Null Hypothesis (Ho: there is no significance difference between training control and employee productivities.

Hi: Alternative hypothesis (Hi) There is significance between training control and employee production.

 

1.6     Significance of the Study

The research will justify the great impact of training and development of employee productivities. It also justify if large proportion of employee productivities greatly on training scope of the study. My scope is focused on the pipeline products and marketing company (PPMC) a Subsidiary of the NNPC. There researcher intended to cover as much as possible are as at business concern. The scope in which is (PPME) deals with the distribution of petroleum products like gas, kerosene and diesel e.t.c to all sectors of the economy in the country.

 

1.7   Scope of the Study

Organization structure of pipeline products and marketing company (PPMC) details or reflects position and responsibility of staff. However PPMC has the managing directors, next to him is the executive director lieutenant which other from “the process of getting things done through people” Getting things done must be through the ability and non-human resources to achieve organization goals objective and policies set at various levels and periods.

 

1.8     Limitation of the Study

The researcher where limit by a lot of factors which are financial constraints, inadequate supply of information and materials needed for the training, it look  a lot of time of convince ports of the respondents and the reader about the purpose of the research and the reason behind the collection of data information.

 

  • Historical Background Of Case Study

Oil exportation began in Nigeria in 1908. Although the documentation of the occurrences of minerals was reported some five years earlier in 1903. The exportation effects where distributed by the two would ways but eventually yield result with the discovery of oil in Oloibiri in 1956 by shell PB.

The first exportation of Oil in Nigerian occurred in 1956 as most of the multinational oil company operation in the country had 100% equity is the operation up till 1873.

 

Organization and Management

There are two essential elements that are necessary to achieve the set goals and objectives. Therefore, it is useless to have goals and objectives of the element of organization needed to achieve those goals and objectives are not available.

Management has come to be defined as “an act of working with or through individual and group to accomplish organization goals objectives and policies” to or put located at Mosimi, Warri and Port Harcourt respectively. Each of the offices headed big on area manager who is a management staff.

There are also two off store terminals located at Altsacover near takes bags in Lagos and the impact berth platform (IBP) located in Escaroles, which are management. Oloibiri and M.Tuma products.

The departs are connected to the refineries in systems ZA, 2B, 2C, 20, 2E respectively thus:

  1. System 2Z runs from Warri refinery via Benin and are to Mosimi deport near Sagamu.
  2. System 2B passes through Mosimi to Muritala mohammed Airport ikeja to Lagos satellite at Ejigbo
  • System 2C is dedicated to crude oil movement, it runs from Escorovas terminal to Warri refinery and finally to Kaduna refinery.
  1. System 2D connect Kaduna refinery to kano, Gusau, Jos, Gombe and Maiduguri deports.
  2. System 2E runs from Port-Harcourt to Markurdi via Aba and Enugu deport pipelines products and marketing company’s mission is therefore, to ensure adequate and reliable supply of petroleum products to the domestic export market and also provide excellent customers services by efficiently and effectively transformation crude oil the refinery and moving white petroleum to existing and future market.

 

Organization Structure

Organization structure can defined as the establishment pattern of relationship among the part of the organization. It could be further defined as the framework or blue within management and operating tasks are carried out. The organization structure is largely concerned with the more formal aspect, those that are reasonable statistics.

 

Manpower Development

Manpower development seeks to maintain and to improve an organization’s ability achieving co-operating objective by developing strategies, which are designed to increase the present and future contribution of manpower.

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INVENTORY AND MATERIAL CONTROL TECHNIQUES IN ENHANCING PROFITABILITY IN AN ORGANIZATION (A CASE STUDY OF WEST AFRICAN PORTLAND CEMENT COMPANY PLC)

 ABSTRACT 

Inventory and material control techniques enhancing profitability in an organization is essential net to manufacturing firms but also marketing and service firms. The firms apply different firms of inventory control techniques to ensure that the required materials are available in the firm to forestall production or sales stoppages. Despite this immeasurable role of inventory control in the performance and survival of firms. Inventory control has been associated with certain costs which is not controlled increases the losses of the firm. There is the need to ensure that firms. There is the need to ensure that firms understand the importance of effective inventory management and implications of inappropriate inventory control techniques in oil producing firms. using WEST AFRICAN PORTLAND CEMENT COMPANY PLC as a case study.

CHAPTER ONE

1.0       INTRODUCTION

Management disciplines in manufacturing concerns are becoming increasing dynamic with the passage of time. Many routine planning and central activities formerly performed by clerks have now developed into sophisticated functions, with far reaching effects on corporate objectives and profit potentials of the industry.

Inventory control as a vital element of material management is one of such functions in which the manufacturing concerns have now realized that inventory cost elements must be well planned co-ordinated and consist of total inventory cost must be optimized. Hence, there is need of well and effective control of inventory system.

Having the above in mind, Fred Hanssmn defined inventory as “An idle resources of any kind provided that such resources has economics value”.

On the other hand control can defined as:

“A performance for measuring actual performance against set down objective. Neglecting control of inventory may lead to high carrying cost, high rate of obsolesce and excess of tied up capital and even shortage can lead to an interruption in production, idleness of machines and personal disruption of work schedule and loss of sales which will eventually lead to low profit and as well as business to it grant.

The introduction of data processing computer machine on inventory control system has also extended to West African Portland Cement Company Plc Shagamu works. This has greatly lessened the burden of large information processing by manual devices.

Hence, if the inventory control system is properly designed, its good implementation will be carried out by the computer in time, coil, paper work and more accuracy and large information output. It is therefore the aim of this research to synthesis the various inventory control system. Examples in prospects and problems of each, analysis how official inventory control system contribute to the profit of the business organization, especially the organization in question, West African Portland Cement Company Plc Shagamu works.

In a nutshell inventory can be defined on the words of Lewis as “the scientific art of controlling the amount of stock held in various farms within a business to met economically the internal and external demand placed upon a particular business.

In recent years, inventory management has been given specialized departmental status along with clearly defined responsibilities and authorities.

Also, the high sophisticated business environment has made more successful inventory control practitioner who are completely different from what they used to be.

ORGANIZATIONAL PRICING TECHNIQUES AND CONSUMER SALES RESPONSE (CASE STUDY OF INTERNATIONAL BREWERIES PLC ILESHA, OSUN STATE )

ABSTRACT

This Research Work is the organizational pricing techniques and consumer sales responses. A survey and face to face interview were used to carryout the research which is embodied of five chapters, each of which is briefly described below. The first chapter consists of introduction, background of the study, statement of the problem research questionnaire and hypothesis, objective of the study, significant of the study, scope of the study, limitation and definition of terms. The second chapter consists of literature review introduction, type of the point of topic, the factors to be considered before channel of selection. The third chapter comprises of methodology, introduction population size, sample method, validity of research. The fourth chapter based on the presentation analysis and discussion of data, testing of hypothesis. Finally the fifth chapter contains summary, conclusion, recommendation and suggestion for further study.              

TABLE OF CONTENTS

Title page                                                                                                                    i

Certification                                                                                                                ii

Dedication                                                                                                                  iii

Acknowledgement                                                                                                      v

Table of content                                                                                                          vi – vii

Abstract                                                                                                                      viii

 

CHAPTER ONE

1.0       Introduction                                                                                                    1

1.1       Background of the study                                                                                1

1.2       Statement of the problem                                                                               1 – 2

1.3       Objective of the study                                                                                    2

1.4       Research question                                                                                           2

1.5       Research hypothesis                                                                                        2

1.6       significance of the study                                                                                 3

1.7       Scope of the study                                                                                          3

1.8       Limitation of the study                                                                                   3

1.9       Definition of term                                                                                           3 – 4

1.10     Historical background of the study                                                                4 – 5

 

CHAPTER TWO

2.1       Literature review                                                                                             6

2.2       Introduction of the topic                                                                                6

2.3       Explanation with necessary citation                                                               6 – 9

2.4       Definition of the concept                                                                               9 – 19

 

CHAPTER THREE

3.1       Research methodology                                                                                   20

3.2       Study population and sampling process                                                         20

3.3       Study sample                                                                                                  20

3.4       Sample size                                                                                                     20

3.5       Source of data collection                                                                                21

3.6       Questionnaire design                                                                                      21

3.7       Method of data analysis                                                                                 21

 

CHAPTER FOUR

4.0       Date presentation and analysis                                                                       22 – 28

4.1       Hypothesis testing                                                                                          28

4.2       Interpretation of hypothesis                                                                            28 – 29

 

CHAPTER FIVE

5.1       Summary of finding                                                                                        30

5.2       Conclusion drawn from findings                                                                    30

5.3       Recommendation based on conclusion                                                           30 – 31

Appendix I                                                                                                      32

Appendix II                                                                                                    33 – 35

List of Tables                                                                                                  36

Bibliography                                                                                                   37

Organizational chart                                                                                        38

 

CHAPTER ONE

 

1.0       INTRODUCTION

1.1       BACKGROUND OF THE STUDY

All profit organization and non profit organizations both publicly owned company and privately owned face the test of setting a price on their product.

Some facts have made it known that most firm set prices without careful analysis of marginal relationship.

In any organization the next set after product might have been produced is how to fix price of the product so as to get revenue from the capital invested in the project. price can be defined as the amount of money needed to acquire a given quantity of goods.

The value of product could be determined and known through their market price. Price can be expressed in a number of ways as rent paid to Landlords. Wages paid for services or workers salary paid to services of executives or other worker due by the membership in union club etc money paid for goods bought commission on banker service faire paid by bus companies.

In addition, price is the amount of acquire combination of physical products and several services and wants satisfying benefit on price is the value of naira, dollar etc. price is also the equitable means of measuring goods and service.

 

1.2       STATEMENT OF THE PROBLEM

Since the prices determine the level of sales or can be purchased by the consumer in the market. Any mistake made in setting price beyond normal price would pose a long problem for the company to increase the price. by so doing  product will fail.

The only prior solution is that the business executive should take price setting as a big task and handle it with reasonable care.

The company executive mostly in the area of setting price face problem in four major areas.

They are:

  • When to set price
  • How to set price
  • The basis or strategies of setting price
  • How to come about price when the company product and several product that have inter related cost

 

1.3       OBJECTIVE OF THE STUDY

  1. Profit maximization is the first purpose of the firm in setting any price. How much will be made as profit, will guide the firm in knowing what amount would be fixed as price.
  2. To stabilize the market, some companies seek to keep their price relatively stable over a long period hoping to even possibly to eliminate cyclical fluctuation.
  3. To achieve a special return investment (ROI) or what will guide firm on what price to charge.
  4. To meet or keep out competition. A price leader in an industry may set a target market price.
  5. To achieve a target market price. A company set price to discourage new competition from coming to the market
  6. Conclusively, pricing purposely to emphasize the importance of holding the market share which has  already been acquired.

 

1.4       RESEARCH QUESTIONS

(a)        Does pricing techniques enhance consumer’s response?

(b)        Does pricing techniques have effect on the organizational productivity?

(c)        Does pricing techniques have effect on the organizational; profitability?

 

1.5       RESEARCH HYPOTHESIS

The research work will base on the following hypothesis.

HYPOTHESIS I

Ho:      That pricing techniques do not change consumer response.

Hi:       That pricing techniques change consumer’s response

HYPOTHESIS II             

Ho:      That technique does not have effect on organizational production

Hi:       That pricing do effects on organizational profitability

 

 

1.6       SIGNIFICANT OF THE STUDY

To achieve target return on investment: To achieve certain percentage on investment or net sales, they set a percentage mark up sales which is large enough to cover operating cost plus desired profit for the year. In such cases the percentage of profit may remain constant but the naira profit will vary according to the number of unit sold.

To prevent competition: Many firms in Nigeria and all over the world regardless of size, consciously price their product so as to meet or prevent competition by selling at low price.

To stabilized the price of the product: This is the avert the price war whether demand in increasing or decreasing “price war” is an inter firm rooting between firm in an industry.

 

1.7       SCOPE OF THE STUDY

The scope of the study in organization pricing techniques and their impacts on consumer sensitivities will cover such area as the meaning or pricing and the peculiar to pricing.

 

1.8       LIMITATION OF THE STUDY

When caring out the research work the following were encountered

  • The staffs were not willing to be interviewed; some even have to be visited up to four times before responding
  • Another problem faced on this research work was financial constraints
  • The researcher do not have enough time to conduct specialized organizational research and collected data from various staffs in the company

 

1.9       DEFINTION OF TERMS

  • CONSUMERS: This means buyers or the people who buys goods or uses services form the seller of a particular product.
  • COMMODITIES: The set of goods and services or the set of all product that are offered for sale by an organization
  • DEMAND: Is the amount of commodities which an individual consume wishes to purchase at a given price, it also the quantity of goods and services the people want and are able to buy at a particular price.
  • DISTRIBUTION: This indicates the movement of commodities from one hand to another.
  • INVESTMENT: Investing of money that is used carefully in order to generate investment i.e. make a profit by carefully invested.

Marketing can be define as all business activities aimed at planning, pricing, promoting and distributing of goods and service to be benefit of present of potential consumers in aim of making profits.

This can be refereed to as the theory and practice of commercial setting and also the division of an organization.

Monetary money that is being used is as a means of exchange it is also anything that can be used as a means of exchange.

Organization: this is the management of all things that make the business to exist. This can be applied to one man business partnership and public organization.

  • PRICE: This is the sum of money paid in exchange for goods and service, price also means the amount of money for which is bought.
  • PROMOTION: This means raising or being raised to higher position.
  • PROFIT: This is the amount of money gained at the end of the business or profit realized as financial gain at the end of the business.
  • PRICING TECHNIQUES: Method of fixing price that can effects a consumer which attracts the consumer to buy the product.

 

1.10     HISTORICAL BACKGROUND OF THE STUDY

International Breweries Plc, Ilesha was incorporated as a private limited liability company on December 1978. as the first bottling company of trophy larger beer rolled off its bottling plant.

The company was officially decleared open on April 7, 1975 under the Chairmanship of his Royal Highness Oba Peter Agunbiade II Owa Obokun of Ijesha Land.

The guest of  honour  was Col. Paul  C. Torfa, the Administrator of Oyo State.

The foundation of the factory complex was laid in 1977 but did not start in earnest unit the latter part of the year and it was completed early in December 1978. Simultaneously with the construction of the building, the necessary machine and the equipment were installed by the technical partner Itaese Brarurel Ganbit of the Hamburg

The product of the company, which was distributed throughout Nigeria, has become renewed for their high quality standard. These product include Trophy Larger Beer, Mayor Larger beer and Betamalt. At the commencement of production the installed capacity was

IMPACT OF CONFLICT MANAGEMENT ON ORGANIZATION PRODUCTIVITY (A CASE STUDY OF ANIMAL CARE SERVICE KONSULT NIGERIA LIMITED IBADAN, OYO STATE).

ABSTRACT

The success of organization is base on impact of conflict management and organization productivity, but goals or success can never be obtain without any assistance from organization. The project is aimed of showing the roles on impact of conflict management on organization production in the society and how conflict come into existence, its function and examine the factors that affect the impact of conflict management on organization, productivity in existence if the organization can improve their services in stimulating small business organization in Nigeria and locality. More importantly, this project showed us the procedure for establishing the impact of conflict management on organizational productivity and how it is operate, their employee and problem encounter by conflict management and how researcher (student) collect data, method of data analysis and how the data are used to accept or reject the hypothesis.

 

 TABLE OF CONTENT

 

Title                                                                                                     i

Certification                                                                                        ii

Dedication                                                                                          iii

Acknowledgement                                                                              iv

Abstract                                                                                              v

Table of contents                                                                                v – vi

 

CHAPTER ONE

Introduction

1.1       Background of the study                                                        1 – 2

1.2       Statement of the problem                                                       2

1.3       Objective of the study                                                            2

1.4       Research questions                                                                  2

1.5       Statement of hypothesis                                                         3

1.6       Significance of the study                                                        3

1.7       Scope of the study                                                                  3

1.8       Limitations of the study                                                         3 – 4

1.9       Historical background of case study                                      4

1.10     Definition of terms                                                                 4 – 6

 

CHAPTER TWO

            Literature Review

  • Introduction 7
  • Theoretical framework 7 – 15

 

CHAPTER THREE

Research Methodology

  • Introduction 16
  • Research design 16
  • The study population 16
  • Sampling method and sample size 16 – 18
  • Sources of data 18
  • Method of data analysis 18

 

CHAPTER FOUR

Presentation and Analysis of Data

  • Data presentation and analysis of data 19
  • Discussion of findings 19 – 24

 

CHAPTER FIVE

Summary, Conclusion, and Recommendation

5.1       Summary of the study                                                            25

5.2       Conclusion                                                                              25

5.3       Recommendations                                                                  25 – 26

5.4       Suggestion for further research                                               26

Appendix                                                                                27 – 28

Bibliography                                                                           29


CHAPTER ONE

 

1.1       BACKGROUND OF THE STUDY

The relationship and interaction between employer in work environment no matter how cordial and friendly sometime produce grievance, dispute and misunderstanding all of which can be termed industrial conflict. Conflict between union and management also manifest in various ways as Kern (1964) point out that the strike is most common and visible expression of conflict in an organization.

However, conflict with the employer may also take the form of peaceful bargaining and grievance handling Boycotts, Pelvic action, restriction, output sabotage, absenteeism or personal turnover.

Generally, industrial conflict, whatever meaning and interpretation one may give to it constitutes one of the major problems in any organization because of the destructor affect and the unpredictable consequences.

This is why well define and agreed upon machinery should be establish for their location, settlement and eliminating, so as to attain and maintain peace and harmony in organization.

Furthermore, conflict is more than just a mere disagreement base and differing view and options. It is more than just healthy competition. These is something negative about the term “conflict” which suggest that is unproductive at least even destructive.

Although we can choose our friend and acquaintance and even escape from out family group and occasion we can usually stuck with the people that work with. A group which is happy with its selves shares common characteristics and goals and it member enjoy a feeling warmth and belonging. However, almost everyone meets conflicts at sometimes at work, whether on a one or group to group bases.

Moreover, conflict as a general term is universal phenomenon and it is as old as man himself, conflict can be found in nation or international relation, student authority relation within an extended family circled, commercial and industrial relation among spouses and within a union, strike which is one of most costly and pronounced aspect of industrial conflict, as existed for well over two hundred years age, and for nearly that long, labour/management dispute have interest analysis of various discipline and theoretical orientation industrial conflict storms from divergent and opposing interest of the employer and employee.

Conflict manifest its self as a result of the struggle for the division of sharing of the cake, in industry or organization generally, but their certain conflict which have nothing to do with this economy problem.

This could be referred too as conflict of interest a clash of value. These are conflict that should not be ignored since they can develop and to promote other conflict which have being dormant conflict may manifest themselves because of the different standard of the actors in the industrial set up.

 

1.2       STATEMENT OF THE PROBLEM

As earlier said and the beginning of this project that we can choose our friend and acquaintances and even escape from our family group on occasion, we are usually stuck with the people that we work with a group which is happy with itself share common characteristics and goals and its member enjoy a feeling of what belonging, however, almost every one meet conflict at some at work, whether one to one or group to group bases. These are some of the problem which researches intended to study and find answer to.

 

1.3       OBJECTIVES OF THE STUDY

The objectives of embarking on the strategies involved in a conflict resolution in a business organization is to achieve his goals. The aims and objective of strategies involves in a conflict management play a vital roles in the production process of an organization.

The aim and objective of the study is design to achieve the following:

  • To examine what normally head to conflict in an organization
  • To suggest solution to the problem that brings about conflict in organization
  • To determine what could lead to worker satisfaction in an organization
  • To determine how to use this strategies so as to arrive at the company goal and profitability.

 

1.4       RESEARCH QUESTIONS

  1. Does conflict management has significant impact on organization productivity?
  2. Is there any relationship between conflicts and productivity in an organization?
  3. Is there benefit from conflict management?
  4. Is there any need for trade union in conflict management?

 

 

1.5       STATEMENT OF HYPOTHESES

Ho:      There is no significant relationship between conflict management and organization productivity.

Hi:       There is significant relationship between conflict management and organization productivity.

 

1.6       SIGNIFICANCE OF THE STUDY

The result of the study will provide the bases for developing ways of reducing conflict. It will help to bring the employee problem to the higher management.

It helps the manager or organization or organization to know the importance of management, which brings about effective relation between, employers and employee in an organization.

It will be useful for researchers who intended to carry out research on conflict management.

It will help to settle the compliant and dissatisfaction of employee in actual practice, it will help the management to whom the research work is carried out to identify ways of conflict management in an organization.

 

1.7       SCOPE OF THE STUDY

These research work is based on strategic involves in conflict management in an organization.

The scope of the research work center its attention on the area of organization and strategies involve in their management such as importance objective, problem and suggested solution.

In any carrying out of the study, we also look at the various causes of conflict, effect and the effect of conflict management strategies are review in other to give the study theoretical group upon which the whole study will base on.

 

1.8       LIMITATION OF THE STUDY

The main constraint encounter during the course of this study was how to get the branches visited when the manager and staff will be less busy to attend to main on getting to the company manager was found to have gone on official assignment, thereby calling for another appointment date, time and financial constraint the factor did not permit a large scope and more comprehensive could be visited for more on additional information. Also, relevant confidential record which should have helped the research work could not disclose.

 

1.9       HISTORICAL BACKGROUND OF ANIMAL CARE SERVICES KONSULT NIGERIA LIMITED.                

Animal care was established in 1979 and incorporated in Nigeria in February 1981 by a visionary and dynamic professional Dr. Olatunde Agbato, a veterinary surgeon, master of Business Administration degree holder, and a member of US poultry assumed the post of the president while his wife Mrs. Olufunmilayo Agbato, Egg Association, a graduate of Poultry Management from Harper Adams Agricultural College, Newport, England (Now Harper Adams Agricultural University) assumed the post of executive director and recuited other top management officers. As at August 15, 2009, there were 120 workers in an organization.

The incentives giving to the workers are inform of cash reward in relation to sales volume and profit margin of the company creates of eggs and chickens are also subsidizes for junior staff and insurance policies is given to all level of management.

The personnel department is concerned with the resolution of any dispute arising from the organization with some other top officers in the organization.

Today, the company with branches all over the country is one of the largest operators within the livestock sector of Nigeria agricultural industry with investment in poultry, aquaculture, commercial, feed milling, procurement and distribution of veterinary medicaments (Allopathic and Herbal), vaccines, poultry cages and also providing extension services in poultry and fish husbandry, disease diagnosis and control. It is also aimed at meeting a high percentage of local demand for animal feeds.

 

1.10     DEFINITION OF TERMS

Strategies: Strategies can be defined as the adoption of a course of action or the use of resources to attain competitive objective. Strategies can also be seen as a key link between what an organization want to achieve (its objectives) and the policies (course of action / programmed of action) adopted to guide it activities.

Conflict: Conflict can seen to originate in the individual right of the single employees on the collective bargaining of workers as trade union. Conflicts are also resultant affect of the contradictable appropriation of the surplus value created in the course of production process.

Business: Business can be defined as the total of those activities that have their main purpose of creation, main tenancies and extension of a concern which continue to exist because it earns profit or other benefit or money. Business is also the sum total of all activities involve in the production and distribution of all goods and services for the wages of an entrepreneur.

Management: Management is defined as the process of getting things done through other people management also is a process that involves planning, organizing, co-ordinating, motivating and controlling resources before the stated objectives can be achieved.

Organization: Organization refers to the formal grouping of people with a common set of objectives who’s activities are coordinated with a view to achieving specific goals. Organization involves the coordination of six bases resources of men or women material, method, machines, money and market.

Collective Bargaining: Collective Bargaining is the process by which wages and other conditions of employment are determined by negotiation between an employer on a group of employers or an industry and the employees or their union officials etc. The International Labour Organization (ILO) convention (1998) defines collective bargaining as a voluntary negotiation between employer or employers organizations and workers organizations with a view to the regulating the terms and conditions of employment by collective bargaining.

Mission: These can be defined as the fundamental purpose of an organization or the reason for organization existence. A mission tells you product or services offers to the society. It tells us what an organization does in other to achieve his vision.

EFFECT OF PROMOTIONAL MIX ON CONSUMER BUYING DECISION IN THE BEVERAGE INDUSTRY (A CASE STUDY OF NESTLE NIGERIA FOOD NIGERIA PLC IKEJA LAGOS STATE)

 

ABSTRACT

Promotional mix activities is one of the most useful techniques used in improving the decision of consumer buying partner towards company producer. The foregoing observation is predicted upon the fact that some people perceive promotional activities as misleading thereby little no important is attached to the exercise. This research study seeks to establish both theoretical and empirically the effect of promotional mix on consumer buying decision. The study also identifies some ingredients that must be present in improving the consumer buying decision. For organization that really wants to survive the market pressure, promotional mix activities or programmes must be utilized fully.        


CHAPTER ONE

1.0       INTRODUCTION

Promotion mix can be defined as the combination of advertising personal selling, sales promotion and publicity without the exception of packaging, which are used in order to achieve the goals and objectives of the organization in marketing programme.

The plan of product pricing and distribution are not enough strategy to adopt by markets in achieving their aims because are only perform within the organization or the organization and its marketing partners without the knowledge of potential customers.

In other hand, promotional activities which are advertising, personal selling, sales promotion and publicity can be used by organization to communicate with potential customer directly or indirectly in order to stimulate their demand.

Therefore, before an organization can reach it target market, marketers must coordinate the element in the promotional mix which is product, price promotion and place.

The money available to the company, types of consumer and location of prospective buyers in other to know which one of the mix will be economical to use.

Also, the use of promotion mix can be advantages us in time of shortage because advertising as one of the mix stress product conversation and its efficient uses.

Therefore, without effective promotional mix programme marketers may not satisfy the wants of their potential customers and this can reduce the profit of the organization or lead to total closure of the company.

1.1       BACKGROUND OF THE STUDY

Background of Nestle Food Nigeria Plc Ikeja, Lagos State Nestle Food Nigeria Plc (makers of Milo, Magi, Cerelac, Choco Milo, Nescafe, Nescad, Nutrend and Golden Morn) is associated with the Nestle group renewed world-wide for its top quality product.

Nestle foods Nigeria stated simple treading operation in Nigeria in 1961 and has marketing company, it is a publicity Gated company listed on the Nigeria stock exchange since 1978 with many Nigeria share holders participating in 60 percent of the company’s equity 40 percent of company equity is owned Nestle A of Switzerland.

  1. F N’s objectives is to satisfy the requirement of consumers with high quality food product, mainly by processing perishable raw materials into products with long shelf life adopted to the test and food habit of the consumer. The company, derive immense value and goodwill from the international trademark of Nestle which it uses on it products. There trade makes are household names which promote the popularity and acceptability of the products by the consumers and have contributed to the growth and success of the company.

INVENTORY AND MATERIAL CONTROL TECHNIQUES IN ENHANCING PROFITABILITY IN AN ORGANIZATION (A CASE STUDY OF WEST AFRICAN PORTLAND CEMENT COMPANY PLC)

 ABSTRACT

 Inventory and material control techniques enhancing profitability in an organization is essential net to manufacturing firms but also marketing and service firms. The firms apply different firms of inventory control techniques to ensure that the required materials are available in the firm to forestall production or sales stoppages. Despite this immeasurable role of inventory control in the performance and survival of firms. Inventory control has been associated with certain costs which is not controlled increases the losses of the firm. There is the need to ensure that firms. There is the need to ensure that firms understand the importance of effective inventory management and implications of inappropriate inventory control techniques in oil producing firms. using WEST AFRICAN PORTLAND CEMENT COMPANY PLC as a case study.

CHAPTER ONE

1.0       INTRODUCTION

Management disciplines in manufacturing concerns are becoming increasing dynamic with the passage of time. Many routine planning and central activities formerly performed by clerks have now developed into sophisticated functions, with far reaching effects on corporate objectives and profit potentials of the industry.

Inventory control as a vital element of material management is one of such functions in which the manufacturing concerns have now realized that inventory cost elements must be well planned co-ordinated and consist of total inventory cost must be optimized. Hence, there is need of well and effective control of inventory system.

Having the above in mind, Fred Hanssmn defined inventory as “An idle resources of any kind provided that such resources has economics value”.

On the other hand control can defined as:

“A performance for measuring actual performance against set down objective. Neglecting control of inventory may lead to high carrying cost, high rate of obsolesce and excess of tied up capital and even shortage can lead to an interruption in production, idleness of machines and personal disruption of work schedule and loss of sales which will eventually lead to low profit and as well as business to it grant.

The introduction of data processing computer machine on inventory control system has also extended to West African Portland Cement Company Plc Shagamu works. This has greatly lessened the burden of large information processing by manual devices.

Hence, if the inventory control system is properly designed, its good implementation will be carried out by the computer in time, coil, paper work and more accuracy and large information output. It is therefore the aim of this research to synthesis the various inventory control system. Examples in prospects and problems of each, analysis how official inventory control system contribute to the profit of the business organization, especially the organization in question, West African Portland Cement Company Plc Shagamu works.

In a nutshell inventory can be defined on the words of Lewis as “the scientific art of controlling the amount of stock held in various farms within a business to met economically the internal and external demand placed upon a particular business.

In recent years, inventory management has been given specialized departmental status along with clearly defined responsibilities and authorities.

Also, the high sophisticated business environment has made more successful inventory control practitioner who are completely different from what they used to be……..

THE EFFECT OF PRODUCT QUALITY IMPROVEMENT ON CUSTOMER SATISFACTION (A CASE STUDY OF ELEPHANT FLOUR MILLS, OGBOMOSO)

ABSTRACT

Planning of course is extremely important in successful running an organization. For development of an organization, planning must be seriously utilized. This work was carried out in Elephant Flour Mills Ogbomoso. The researcher find out how planning is carried out in this company and the problems faced y them. In order to find out these problems, various textbooks were consulted journals. Newspapers were used as means of secondary data. Questionnaires were also administered. They were multiple choice questionnaires. Findings were made and conclusions were drawn from the findings. It was known that though effective use of strategies planning, it will contribute to the growth of an organization. In view of these findings and conclusion, the researcher made some recommendations, that for strategic planning to vied its concomitant positive results the strategies decision makers should not fail to utilize the information at their disposal effectively.

THE IMPACT OF SOCIAL RESPONSIBILITY ON THE GOAL ATTAINMENT OF A BUSINESS ORGANIZATION (A CASE STUDY OF NIGERIA BREWERIES PLC, IBADAN, OYO STATE)

ABSTRACT

The purpose of this project is to know the impact of social responsibility on the goal attainment of a business organization with a special reference to Nigeria Breweries Plc, Ibadan, Oyo State. The question of social responsibility in an organization to make maximum effect toward the achievement of the company objectivity has always occupies the mind of managers. This study therefore focuses attention on the impact of social responsibility especially in the Nigeria Breweries Plc, Ibadan, Oyo State. However, the reason for low performance in the company was identified which has to do with nature of the job has performed by the worker’s communication and control rewards system working environment and employee advancement. Finally, appreciate social responsibility that will enhance increase in performance and provide guideline for further policy formulations in the company was recommended with the findings and recommendations of this research work. It therefore hoped that the management of any industry or establishment will adequately responsible for their workers for increased productivity, which in return will lead to the realization of the company’s objectives.

THE EFFECT OF DISTRIBUTION CHANNELS ON SALE VOLUME OF A MANUFACTURING INDUSTRY (A CASE STUDY OF NESTLE NIGERIA FOOD NIGERIA PLC)

 ABSTRACT

The research project centered on the effect of distribution channel on sale volume of manufacturing industry. The company to be sited as a case study is Nestle Food Nigeria Plc Lagos. The project contains the statement of the study, scope and limitation of the research study, literature review and theoretical orientation. The research methodology used is questionnaire and personal interview. During the course of this findings it was also discovered that a good distribution channel system have impact on sales of beverages products and that the distribution channel is very effective which enable the product of the company to be available everywhere. This research work will also encourage the company to be diligent in chosen appropriate channels and ensure that beverage get to the final consumer within a short period at moderate cost.  

THE IMPACT OF MANPOWER PLANNING ON ORGANIZATION PRODUCTIVITY (A CASE STUDY OF UNILEVER NIG. PLC, LAGOS)

ABSTRACT

The purpose of this study is to ascertain the efficiency of human resources planning with respect to organizational productivity, competition, profitability and the basis for manpower planning in the manufacturing industry. Unilever Nigeria Plc in Oregun Lagos, a leading manufacturing company is chosen as a case study, the research work is deemed important as it will help to throw more light as for how management can satisfy its workers, consumers and the organization with the use of manpower planning. In order to ensure logical presentation, this project course is organized as analyzed below. Chapter one contains the introduction, the statement of problem, objectives of the study, significance of the study, scope of the study, research hypothesis, historical background, organizational chart, limitation of study and definition of terms. Chapter two contains the literature review of relevant works of authors and it started by the introduction to the subject at length and continues by examining the impact of manpower planning on organizational productivity. Chapter three contains research methodology and gives a description of the research method, data collection method, the procedure in gathering the data and finally, the research instrument and the questionnaire administered in gathering the data. Chapter four contains the presentation and evaluation of findings, mentions and identifications of the variable used in the questionnaire and discuses the results based on the responses to the questionnaire. Chapter five contains the summary, conclusion and recommendation. It gives a summary of finding the study. It draws out some conclusions based on the findings and finally gives recommendations based on the findings.