ATTITUDE TO SHORT HAND IN THE ERA OF OFFICE TECHNOLOGY AND MANAGEMENT (A CASE STUDY OF OSUN STATE POLYTECHNIC, IREE)

ABSTRACT

 

This study examined HND student’s perception of secretarial profession in the Area of Information and Communication Technology.  (ICT).  (A case study of the Department of Office Technology and Management, Osun state Polytechnic, Iree).  This was to find out the relevant of the Information and Communication Technology in the Secretarial Profession. The frame work for data collection for this research work was based on four questions.  These are: To what extent is the relevance of Information and Communication Technology to today’s office manager duties? To what extent can Information and Communication Technology stand or replace the position of shorthand in secretarial profession?, To what extent does the shorthand skill acquired by office Technology Management students relevant in the era of Information and Communication Technology?, To what extent is Shorthand skill relevant to the future of Secretarial Profession?.  A total number of thirty-one (31) HND students of Office Technology and Management in Osun state polytechnic, Iree were studied and respond to questionnaire given. Relevant literatures were reviewed and sited, different authors relating to the topic were also discussed.  A well structured questionnaire was constructed and administered on the topic. Data collected were analyzed by using simple mean.  Based on the findings, it was concluded that Information and Communication Technology (ICT) is relevant to today’s office managers duties, that Information and Communication Technology can stand or replace position of shorthand in secretarial profession, that the shorthand skill acquired by Office Technology and Managent students does not relevant in the era of Information and Communication Technology, but should not be neglected, that the future of Shorthand skill will still relevant to Secretarial Profession .  The researcher hereby recommend that: The business curriculum should be reviewed from time to time, Institution of higher learning should fully equip office Technology and Management department with modern Information and Communication Technology gadgets, Office Technology student should attend workshops, conferences and seminar relevant to Information and Communication Technology, Government must provide fund for the modern Information and Communication Technology equipment, Shorthand should not be taking away, but can be reduce in unit course.

 

TABLE OF CONTENT

 

Title Page                                                                                                                       i

Certification                                                                                                                   ii

Dedication                                                                                                                     iii

Acknowledgement                                                                                                         iv

Table of Content                                                                                                            v – vi

Abstract                                                                                                                         vii

 

Chapter One

1.0       Introduction                                                                                                    1

1.1       Background of the study                                                                                2

1.2       Statement of the problem                                                                               2

1.3       Purpose of the study                                                                                       2

1.4       Significance of the study                                                                                2

1.5       Research Question                                                                                          3

1.6       Delimitation                                                                                                    3

1.7       Limitation of the study                                                                                   3

1.8       Definition of terms                                                                                         4

 

Chapter Two

2.0       Literature review                                                                                             5

2.1       Secretarial profession                                                                                      5

2.2       Duties of a secretary                                                                                       5

2.3       The old curriculum of secretarial studies                                                        6

2.4       Accreditation                                                                                                  7

2.5       Condition for the award of ND/HND                                                            7

2.6       The new curriculum                                                                                        7

2.7       ND I                                                                                                                8

2.8       ND II                                                                                                              9

2.9       HND I                                                                                                             9

2.10     HND II                                                                                                           10

2.11     Computer                                                                                                        11

2.12     Characteristics of computer                                                                            11

2.13     Types of computers                                                                                                     11

2.14     Classification of computers                                                                                        12

2.15     Computer applications                                                                                                13

2.16     Components of computer                                                                                           13

2.17     Hardware components                                                                                                13

2.18     Software component                                                                                                   13

2.19     Advantage of computer on secretarial professions                                                     14

2.20     Disadvantage of computer in secretarial profession                                                   14

2.21     Information  and Communication Technology (ICT)                                                 15

2.22     Information and Communication technology Application

in relation to secretary profession                                                                              16

 

Chapter Three

3.0       Research design and methodology                                                                             18

3.1       Introduction                                                                                                                18

3.2       Population of the study                                                                                              18

3.3       Method of data analysis                                                                                             18

3.4       The formula used for calculating                                                                                18

3.5       Instrument of data collection                                                                                      18

3.6       Method of gathering data                                                                                           19

 

Chapter Four

4.0       Data presentation and analysis                                                                                   20

4.1       Introduction                                                                                                                20

4.2       Research question One                                                                                               21

4.3       Research question two                                                                                                22

4.4       Research question three                                                                                              23

4.5       Research question four                                                                                   24

Chapter Five

5.0       Summary of findings, conclusion and recommendation                                            25

5.1       Introduction                                                                                                                25

5.2       Re-Statement of the problem                                                                                      25

5.3       Summary of findings                                                                                                  25

5.4       Conclusion                                                                                                                  26

5.5       Recommendations                                                                                                      26

5.6       The researcher herby recommends that                                                                       26

5.7       Suggestion for further research                                                                                   27

References                                                                                                                  28

Questionnaires                                                                                                                        29

Questionnaires                                                                                                                        30

Table 1                                                                                                                        31

Table 2                                                                                                                        32

Table 3                                                                                                                        33

Table 4                                                                                                                        34

 

ABSTRACT

 

This study examined HND student’s perception of secretarial profession in the Area of Information and Communication Technology.  (ICT).  (A case study of the Department of Office Technology and Management, Osun state Polytechnic, Iree).  This was to find out the relevant of the Information and Communication Technology in the Secretarial Profession. The frame work for data collection for this research work was based on four questions.  These are: To what extent is the relevance of Information and Communication Technology to today’s office manager duties? To what extent can Information and Communication Technology stand or replace the position of shorthand in secretarial profession?, To what extent does the shorthand skill acquired by office Technology Management students relevant in the era of Information and Communication Technology?, To what extent is Shorthand skill relevant to the future of Secretarial Profession?.  A total number of thirty-one (31) HND students of Office Technology and Management in Osun state polytechnic, Iree were studied and respond to questionnaire given. Relevant literatures were reviewed and sited, different authors relating to the topic were also discussed.  A well structured questionnaire was constructed and administered on the topic. Data collected were analyzed by using simple mean.  Based on the findings, it was concluded that Information and Communication Technology (ICT) is relevant to today’s office managers duties, that Information and Communication Technology can stand or replace position of shorthand in secretarial profession, that the shorthand skill acquired by Office Technology and Managent students does not relevant in the era of Information and Communication Technology, but should not be neglected, that the future of Shorthand skill will still relevant to Secretarial Profession .  The researcher hereby recommend that: The business curriculum should be reviewed from time to time, Institution of higher learning should fully equip office Technology and Management department with modern Information and Communication Technology gadgets, Office Technology student should attend workshops, conferences and seminar relevant to Information and Communication Technology, Government must provide fund for the modern Information and Communication Technology equipment, Shorthand should not be taking away, but can be reduce in unit course.

 

 


 CHAPTER ONE

 

1.0                                                       INTRODUCTION

1.1       Background of the Study

Office Technology and Management (OTM) curriculum and course specifications currently introduced by National Board for Technical Education (NBTE) is aimed at furthering advertisement in Technical education in Nigeria. Curriculum is all the learning activities planned for student which are directed by the school to attain specified education goals.

The Office Technology and Management curriculum as reviewing by the National Board for technical Education (NBTE 2007) lays much emphasis on Information and Communication Technology, Computer and related course. This is an indication that for any HND student to be more useful in the course he or she studies, he or she should prepare to undergo computer-related course. Office Technology and Management replacing Secretarial Studies  profession in the Era of Information and Communication Technology (ICT) Higher National Diploma (HND) student believed that to be relevant in the labour market, you have to consider the era of Information and Communication technology jet age.

A well-planned and generally accepted curriculum has been entrusted in the hands of lecturers to execute of which the success and failure lies with them. The aims and objectives of the new change can not be achieved if conductive atmosphere of learning is not created by the authority’s concerned i.e. adequate classrooms, textbooks, functional dictating, keyboarding machines and computer laboratories as well as trained personal of professional competent.

Computer is one of the most important technology developments which is concern with more effective use of resources of create better quality of life for the customers and employees in an organization. Meanwhile before the advent of the Computer Application, the manual typewriter had always been of the machines used in processing information. The computing and Communication Technologies have resulted in the development of the application packages useful for secretarial practice like Database Management Software, Excel Spreadsheet software, Word processing software, Presentation package and Desktop Publishing packages which have brought great change efficiency in office procedures.

The information and communication technology in secretarial profession has brought about tremendous improvement in the job performance of secretaries as they can now make information more quickly and accurately.

In this study of secretarial profession in Information Technology era revealed that skills in shorthand and transcription are no longer relevant in today’s office environment. A student who pas through the National Diploma in Secretarial Studies before further in the Office Technology and Management in Higher National Diploma (HND) which now know that shorthand is not more effective in the era of Information and Communication Technology (ICT).

 

1.2       Statement of the Problem

The Higher National Diploma (HND) student believe that inclusion of Information and Communication Technology (ICT) in the new era of Office Technology and Management (OTM) has become a source of concern to all Higher National Diploma (HND) student.

To reveal the HND student perception in inclusion of the Information and Communication Technology (ICT) curriculum, the research is concern with finding out whether the acquisition of Information and Communication Technology (ICT) skills is relevant in today’s organization with the available automation for office skill because some believe that the acquisition of the skill is no longer valuable tool in the Era of Information and Communication Technology (ICT) some believe it should be cancelled totally, while others argue that high speed in shorthand has no effect in the performance of an office manager, in the Era of ICT, our focus should now be in the courses like Database management software, Information system, Office Administration, Desktop Publishing Package, Word-processing, Spreadsheet software, internet.

 

1.3       Purpose of the Study

The purpose of the study is to appraise the relevance of the Information and Communication Technology in the Secretarial profession and to look at the Higher National Diploma (HND) students perception of secretarial profession in the Era of ICT, whether introduction of ICT into secretarial profession can replace the modern day secretary.

 

1.4       Significance of the Study

The study will be of tremendous help to the National Board for Technical Education (NBTE) who implements the curriculum of Office Technology and Management department in place of erstwhile secretarial studies department and also to let them know how student in Higher National Diploma (HND) respond to the New Information and Communication Technology (ICT) course introduce by them.

It will help them to modify or update their curriculum to meet modern trends that have been change in Nomenclature of Secretarial student to Office Technology and Management.

It will be useful to other students that are conducting research on this topic related ones in future.

Furthermore, the study will be of great help to lectures to know the minds of their students concerning Information and Communication Technology (ICT).

 

1.5       Research Questions

The following research questions will be raised to guide the study:

  1. To what extent is the relevant of Information and Communication Technology to today’s office managers duties?
  2. To what extent Can Information and Communication Technology (ICT) stand or replace the position of shorthand in Secretarial Profession?
  3. To what extent does the shorthand skill acquired by Office Technology and Management students relevant in the era of Information and Communication Technology (ICT)?
  4. To what extent is shorthand skill relevant to the future of Secretarial Profession?

 

1.6       Delimitation

The research work is limited to find out, Higher National Diploma (HND) student perception of secretarial profession in the Era of Information and Communication Technology (ICT) in Osun State Polytechnic, Iree.

 

1.7       Limitation of the Study

The researchers are bound to face a lots of problems in the course of gathering relevant materials with respect to literature review. The respondents are a little bit sentimental in the way they answer questions, there were some other problems encounters in the study, which affect my carrying our proper investigation at the right time. These include:

Time: The researcher was constrained by storage of the time in looking for necessary materials to promote the writing.

Finance: The cost of materials needed for the study was very expensive. Due to these constraints stated above the researcher have decide to limit this study to Osun State Polytechnic, Iree, Osun State.

 

1.8       Definition of Terms

ICT: Information and Communication Technology is seen as a broad based technology which comprises the methods and technical means of capturing, processing, retrieving and transmitting both the data and the information.

Computer: Electronic machines that accept data, process the data, and supply output results for human consumption.

Secretarial: This relate to the work or skills of a secretary

Profession: A job that you need special skills and qualifications to do.

Secretary: A secretary is the one who act as the confidential assistant to an executive.

Shorthand: Shorthand is the art of representing spoken sound with written symbols or signs.

Programme: An uppermost knowledge of a field study of a course.

Student: A person who is studying at a university, Polytechnic and College.

Perceptions: This termed to be the ability to see, hear or understand things. It is also a way of having a deeper natural understanding and interpreting of something.  

Controversy: This is public discuss or argument, often rather angry about something, which many people disagree about or are shocked.

Respondent: A respondent is a person that supply answers to some particular questions directed to him or her.

Research: The team research is a careful study or investigation carried out in order to discover new facts or information.

NBTE: National Board for technical Education. The board that regulates all activities of both state and Federal Government owned Polytechnics through out the states of the Federation.

Curriculum: Can be perceived as a connective link between teacher and student, organized in such a way to achieve goals previously set by the teacher, the learning organization or by the curriculum specialists.

OTM: Office Technology and Management formerly know as secretarial studies.

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PERCEPTION OF SECRETARIAL PROFESSION IN THE ERA OF INFORMATION AND COMMUNICATION TECHNOLOGY (A CASE STUDY OF OSUN STATE POLYTECHNIC, IREE)

ABSTRACT

 This study examined HND student’s Perception of Secretarial Profession in the Era of Information and Communication Technology. (ICT). (A case study of the Department of Office Technology and Management, Osun state Polytechnic, Iree). This was to find out the relevant of the Information and Communication Technology in the Secretarial Profession. The frame work for data collection for this research work was based on four questions. These are: To what extent is the relevance of Information and Communication Technology to today’s office manager duties? To what extent can Information and Communication Technology stand or replace the position of shorthand in secretarial profession?, To what extent does the shorthand skill acquired by office Technology Management students relevant in the era of Information and Communication Technology?, To what extent is Shorthand skill relevant to the future of Secretarial Profession?. A total number of thirty-one (31) HND students of Office Technology and Management in Osun state polytechnic, Iree were studied and respond to questionnaire given. Relevant literature’s were reviewed and sited, different authors relating to the topic were also discussed. A well structured questionnaire was constructed and administered on the topic. Data collected were analyzed by using simple mean. Based on the findings, it was concluded that Information and Communication Technology (ICT) is relevant to today’s office managers duties, that Information and Communication Technology can stand or replace position of shorthand in secretarial profession, that the shorthand skill acquired by Office Technology and Managent students does not relevant in the era of Information and Communication Technology, but should not be neglected, that the future of Shorthand skill will still relevant to Secretarial Profession . The researcher hereby recommend that: The business curriculum should be reviewed from time to time, Institution of higher learning should fully equip Office Technology and Management department with modern Information and Communication Technology gadgets, Office Technology student should attend workshops, conferences and seminar relevant to Information and Communication Technology, Government must provide fund for the modern Information and Communication Technology equipment, Shorthand should not be taking away, but can be reduce in unit course.

ENGLISH LANGUAGE SKILLS NEEDED BY SECRETARIAL STUDENTS IN HIGHER INSTITUTIONS (A CASE STUDY OF OSUN STATE POLYTECHNIC, IREE)

ABSTRACT

 The research work focus on the English language skills needed by secretarial students in Higher Institutions. A case study of Osun State Polytechnic, Iree. The population of this research work comprises the total number of 54 students. The sample of the study consists of 27 students. And researcher use various textbooks and oral interview and a well structured questionnaires were formulated and administered. Four researcher questions were used for this study (i) What are the spelling skill needed by secretariat students? (ii) What are the speaking skills needed by secretarial students? (iii) What are the literary appreciation skills needed by secretarial students? (v) What are the punctuation skills needed by secretarial students? The findings from this research question are (i) no English language spelling skill is too insignificant to influence secretarial students’ prospects (ii) speaking skill is just as important as spelling competences of English language (iii) literary appreciation skill language can contribute significantly to secretarial students’ prospects (iv) many punctuation skill needed by secretarial students. Recommendation were made that English language skill must be introduced into the curriculum of all secretarial and computer related courses. And it was conducted that English language skill is important that even the most insignificant English language skill can unexpectedly turn the table in a negotiation, interview or contest. The four English language skills are indispensable to successful performance of secretarial students.