This research project title: The Impact of Effective Communication on Organizational Productivity entails some vital elements which are instrumental to the effectiveness of business organization. This impact involves how communication can be put in place to achieve the stated objectives. It should be stated that this project is designed in such a way that it is sufficiently comprehensive to accommodate the interest examine other areas such as the bio – data of the workers the types of communication the role of communication the problems and solution encountered to mention but a few. Furthermore, this project is designed to reduce the bottle neck in communication impact through the suggestion and recommendation made by the researchers, every business organization will find this project useful in their daily activities.



Title                                                                                                                             i

Certification                                                                                                                ii

Dedication                                                                                                                  iii

Acknowledgement                                                                                                      iv

Abstract                                                                                                                      v

Table of contents                                                                                                        vi – vii



1.0       Introduction                                                                                                    1

1.1       Background of the study                                                                                1

1.2       Objective of the study                                                                                    1

1.3       Scope and limitation of the study                                                                   2

1.4       Significance of the study                                                                                2

1.5       Research question                                                                                           2

1.6       Research hypothesis                                                                                        3

1.7       Historical background of the case study                                                        3 – 4

1.8       Organizational chart                                                                                        5

1.9       Definition of terms                                                                                         6



2.0       Review of relevant literature                                                                          7 – 13



3.0       Research methodology                                                                                   14

3.1       Area of study                                                                                                  14

3.2       Research Design                                                                                             14

3.3       Sources of data                                                                                               14

3.4       Population size                                                                                                14

3.5       Sample size                                                                                                     15

3.6       Statistical tool used                                                                                         15


4.0       Data Analysis  and Interpretation                                                                   16

4.1       Presentation of Data                                                                                       16

4.2       Testing of Hypothesis                                                                                     19 – 21



5.0       Summary of finding, conclusion and recommendation                                  22

5.1       Summary of findings                                                                                                  22

5.2       Recommendations                                                                                          22

5.3       Conclusion                                                                                                      23

References                                                                                                      24

Appendix I & II                                                                                              25 – 27




  • Introduction

A manager can good decision, sound plans and establish an effective organizational structure if the employees work hard and are being motivated. Communication occurs when a person transmits meaning, understanding message to another person or group.

Having known this, it is of require good communication since it is regarded as the foundation upon which an organization system must be developed and maintained to get an idea passed across to other in order to bring intended performance.

Furthermore, without the process of communication the various part of organization would not be bound together and the organization would not exist.

In order to successful, the organization needs people who can communicate efficiently and efficiency.


By and large, communication (from Latin commūnicāre, meaning “to share”) is a purposeful activity of exchanging information and meaning across space and time using various technical or natural means, whichever is available or preferred.

Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the sender’s intent to communicate at the time of communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the sender’s message.

Discursive communication three primary steps:

  • Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling.
  • Encoding: Next, a message is sent to a receiver in words or other symbols.
  • Decoding: Finally, the receiver translates the words or symbols into a concept or information that a person can understand.

There are a range of verbal and non-verbal forms of communication. These include body language, eye contact, sign language, haptic communication, and chronemics. Other examples are media content such as pictures, graphics, sound, and writing. The Convention on the Rights of Persons with Disabilities also defines the communication to include the display of text, Braille, tactile communication, large print, accessible multimedia, as well as written and plain language, human-reader, augmentative and alternative modes, means and formats of communication, including accessible information and communication technology. Feedback is a critical component of effective communication (Wikipedia, the free encyclopedia.htm).